Privacy Policy


When you visit, you may be asked to provide personal information about you (name, surname, e-mail address, shipping address, etc.) as a rule to process your orders or to we provide our services. Any personal data that you declare anywhere on the pages and services of The Positive Shop sites is strictly for the sole purpose of dealing with us, improving the service provided and ensuring the operation of the respective service and is not allowed to be used by any third party (except where provided by law to the competent authorities). In any case, the employees of The Positive Shop who have access to your personal data are and unauthorized access to your personal data is prohibited. Any reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to affiliated companies for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that ensure that your personal data is not tampered with . For any queries or suggestions or statements relating to these matters, please contact us at At any time, the user reserves the right to be informed or to object to the further processing of his or her data in accordance with the applicable law for the protection of personal data.

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information submitted by the user / member of The Positive Shop is confidential and The Positive Shop has taken all necessary measures to use them only to the extent necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized personnel have access to your transaction information and only when necessary, e.g. to handle your requests.

The Positive Shop does not disclose the details of its customers and transactions unless it has written authorization from you or it is required by a court order or decision of another public authority.

In the event that The Positive Shop uses third parties to support its systems, it takes care to ensure confidentiality.

Subject to the provisions of Chapter 7 on Personal Data, you may request that any information be kept to you and corrected if you can substantiate the existence of an error.

For your own security, you should also handle all information provided through the service as confidential and confidential and not make any disclosure to third parties.

Secure Transactions

All information relating to your personal information and transactions is secure and confidential. All payments made using a card are processed through the Alpha e-Commerce payment platform of Alpha Bank, which uses encryption TLS 1.2 with 128-bit Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

Customer Recognition

The codes used to identify you are two: the username and the personal secret password, which each time you enter them give you access with absolute security to your personal information. change your personal secret password and your e-mail address as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise the online store of The Positive Shop is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid the use of the same and easily detectable codes (e.g., birth date). We also recommend that you use not only letters and numbers, but also symbols for the public.

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